Hear what our members are saying
We value and appreciate our members feedback. See what our members have to say about their Universal 1 Credit Union and don't be afraid to let us know what you think below.
"I just wanted to say thank you for the excellent service you provided us during the auto purchase with CarMax that didn't go as expected with them. You were very helpful and professional. Everything was done quickly and easily. You're doing a great job with over and above service which is very much appreciated."
- Joyce
"I have always been happy with the professional manner in which I'm treated at Universal 1. They are always customer friendly and happy to help you find what is best for you."
- Cal, U1 Member since 2015
"Very respectful, helpful and I highly recommend U1 to anyone interested in any of their services. Went the extra mile to make sure I was able to get the vehicle loan in time. All around, 10/10 Customer Service,"
- Shane
"You won't find better people and service anywhere else! The entire staff is very committed to making sure the members are cared for in any way possible"
- Phil, U1 member since 2018
"I've been a member for 36 years now! Seems like just yesterday that my mom took me to the old Brown Street location of the NCR Credit Union and helped me open my account. Now of course it's Universal 1 instead of NCR. Thank you for 36 years of great service and here's to the next 36 (or more)!"
- Barbara
"I've been a member of U1 since they first opened up an office at the Holiday Inn in Sidney, OH. I couldn't think of any good reason I would ever want to do my banking anywhere else!"
- V
"Always an EXCELLENT experience when I do my banking!!!"
- Audrey
"Excellent experience. Very responsive, made the process very easy, and has been wonderful to work with."
- Thomas O.
"U1 was very friendly and knowledgeable. They made it extremely fast and easy to get the loan approved."
- Jacki
"Absolutely amazing and professional staff at the Chillicothe location. Couldn't ask for a better group of people."
- Robert, U1 Member since 2018
"Always very Pleasant to deal with...I've been with U1 for 30+ years."
- Deb
"Stopped in shortly before closing time to open a business account which requires a ton of extra paperwork. Great service here that I can’t get at the “big banks”. Been a U1 customer for 22+ years."
- Brian, U1 Member since 2000
"Rachel has been amazing to work with! She has been helping us improve our credit and has given us guidance and direction on our path to owning our own home."
- Felicia, U1 Member since 2020
“For almost 50 years I have banked with your organization, even 1500 miles away. You have remained what a bank or credit union SHOULD BE ! The banks could learn from YOU ALL !!!”
- Ron
"Karen was a great help in buying my first home. The process was made easy by Karen as she promptly resolved all questions and issues. I am happy to have used Universal 1 as my lender.”
- Levi
“We have loved banking with you since 1988. Thank you for your continued great customer service.”
- James, U1 member since 1988
“Very helpful and friendly. I always recommend Universal 1 to friends and family. Excellent service.”
- Carol, U1 member since 2004
“Always very helpful. I have mobility issues and am treated with respect and kindness.”
- Arleen
“U1 is very helpful and friendly. I have been a member here for over a decade and can count on them for all my banking services. I have and do recommend them for financial needs.”
– Karen, U1 member since 2002
"Universal 1 Credit Union is an exceptional credit union. I enjoy speaking to the bankers. They are very knowledgeable, hospitable and very helpful."
- Tisha, U1 member since 2018
"They have been a blessing in my banking experiences. The online banking has been a lifesaver as far as I am concerned. For a senior citizen, I believe the ease of using the online banking is just wonderful. I have only had one bad experience in all the years of banking with U1 and that was with a manager. In the end it was eventually corrected to my satisfaction. Thank you for all you do!
- Virginia, U1 member since 1985
As a first-time homeowner/buyer, I had no idea what I was doing. Karen who was our loan officer, is a saint! She is EXTREMELY kind, sweet and was patient with me and my parents (who lived in another state). She was there at all hours of the day to answer all questions and she explained everything in detail. Thank you Karen for making this whole loan process easy and painless!"
- Kim B
